"Nomàt Web Store" (hereinafter referred to as "this website") is a website operated and managed by Nomàt Co., Ltd. (hereinafter referred to as "Nomàt"). Products on this website are sold by Nomàt. By using this website (by visiting, browsing, or using services such as purchasing products on this website), you are deemed to have agreed to these Terms of Use and the various terms and conditions posted on this website (such as the Specified Commercial Transactions Act and Privacy Policy). Please read these Terms of Use and the various terms and conditions listed above before using this website.


Article 1 Scope of Application of These Terms

These Terms of Use (hereinafter referred to as "these Terms") apply to all those who visit, browse this website, purchase products, or otherwise use the services of this website (hereinafter referred to as "Users"), as well as all users who have registered as members of this website (hereinafter referred to as "Members"; "Members" is included in "Users"), and also apply to all matters associated with the use of the services provided by our company on this website.


Article 2 Changes to these Terms

These Terms of Use (hereinafter referred to as "these Terms") apply to all those who visit, browse this website, purchase products, or otherwise use the services of this website (hereinafter referred to as "Users"), as well as all users who have registered as members of this website (hereinafter referred to as "Members"; "Members" is included in "Users"), and also apply to all matters associated with the use of the services provided by our company on this website.


Article 3 Service Hours

In principle, this website operates 24 hours a day, 365 days a year, but service may be temporarily suspended without notice for reasons such as maintenance.

Article 4 Notifications and display contents from this website

1. In addition to changes to these Terms and Conditions, if the Company deems it necessary, the Company will notify users of any necessary matters from time to time by displaying them on this website.
2. The notice in the preceding paragraph will be deemed to have been given to all users at the time it is displayed on this website.

Article 5: Users of this website and their use

1. We will provide users with information about the services we offer, administrative notices related to the operation of those services, announcements and advertisements for new services, and other information electronically. However, if a user expresses (registers) in advance or afterward in a manner designated by our company that they do not wish to receive such information, we will not provide such information unless there is a special reason. 2. If a user transmits information to a third party through this website, the user shall be solely responsible for such information and shall not cause any inconvenience or damage to our company. 3. If a user causes damage to another user, third party, or rights holder or a dispute arises while using the service, the user shall resolve the matter at their own expense and responsibility and shall not cause any inconvenience, impact, or damage to our company. 4. If a user is a minor, parental consent is required when purchasing products.

Article 6 Membership Registration

Membership registration is completed when the user who wishes to register applies in accordance with the procedures and steps set out in the application form on this website, and the application is approved by the Company.
Membership registration applications must be submitted by the user who wishes to register as a member, and applications may not be submitted by a representative or anyone other than the user.
Please note that we will not accept your application for membership registration if any of the following applies:
(1) When the applicant declares false facts.
(2) When a User has engaged in any of the prohibited activities listed in Article 10, or when the Company determines that there is a risk of such an activity, or when the User has engaged in any of the prohibited activities listed in Article 10 and the Company determines that such an activity will cause inconvenience or harm to other Users.
(3) Delay in payment of fees for products, etc., inability to receive products, etc. for a long period of time, unreasonable requests for returns or exchanges, or other nuisance behavior or default on obligations.
(4) When applying for commercial purposes such as resale
(5) If you have been subject to cancellation of your membership due to a violation of these Terms and Conditions.
(6) Any other case in which the Company determines that a Member is inappropriate to be a Member in light of social norms and the provisions of various laws and regulations.

Users who register as members are limited to those who have an address in Japan.
Users who register as members are deemed to have guaranteed to the Company that they are 18 years of age or older, or, if they are under 18 years of age, that they have obtained parental consent to use the Company's services (e.g., to enter into a sales contract for products).
Users who register as members shall manage and store the email address and password set upon completing their membership registration at their own responsibility.
If there is a change in the name, address, telephone number, email address or other information registered on this website (hereinafter referred to as "Registered Information"), the Member shall promptly make the change. In the event that damage is incurred by our company due to a delay in changing the Member-provided Information, the Member shall compensate for such damage.

Article 7 Prohibition of Transfer of Rights

Members shall not transfer or allow a third party to use (use) their rights to use this website as a member, the rights granted to users, or other rights against our company, or offer them as security for a third party.

Article 8 Personal information

We will properly manage the personal information we receive from users in accordance with our separately established privacy policy and in compliance with laws and regulations. Furthermore, users must agree to the provisions of this article in order to receive services and purchase products. If you do not agree to the provisions of this article, you may not be able to use all or part of the services, including purchasing products. We appreciate your understanding.

Article 9 Suspension, deletion, and loss of user-provided information

1. If the information provided by a user falls under any of the following, our company may, at its discretion, suspend or cancel the user's membership registration without notifying the user. In such cases, our company shall not be obligated to disclose the reason for the suspension or cancellation of the user's membership registration. (1) If the information provided by the user falls under any of the prohibited matters set forth in Article 10. (2) If promotional materials, etc. sent based on the information provided by the user (including those sent by email, etc.) cannot be delivered or shipped due to non-delivery. (3) If, for any other reason, our company determines that the user's registration is inappropriate or unnecessary. 2. Our company will take necessary and appropriate safety measures for the information registered and provided by users on this website, but shall not be liable for loss, etc. due to force majeure or other reasons beyond our control.

Article 10 Prohibited matters

1. When using this website, users shall not engage in the following acts:
(1) Using the information and copyrighted materials provided on this website for purposes other than personal use, re-offering them to the public whether inside or outside the network, or infringing the copyrights of our company or third parties.
(2) Registering or providing false information through or in relation to this website
(3) Any act that libels or slanders the Company or a third party, or damages the reputation of a third party
(4) Any act that infringes on the property or privacy of the Company or a third party.
(5) Sending or posting harmful computer programs to the Company or third parties
(6) Any act that violates laws and regulations
(7) Election campaigning or similar activities
(8) Using this website to publish information, documents, figures, etc. that are contrary to public order and morals
(9) When communicating via other domestic or international networks, any act that violates the rules of the network being communicated via.
(10) Using this website for commercial purposes
(11) Fraudulent use of email addresses, passwords, and credit cards
(12) Purchasing products from this website for the purpose of reselling, resale, rental, or other profit-making activities
(13) Delaying obligations without a valid reason (including non-payment of fees, refusal to accept cash-on-delivery products, and returns due to prolonged absence).
(14) Any other conduct that may interfere with the operation of this website, including excessive access, regardless of the reason, or any other conduct that the Company deems inappropriate.
2. If the Company incurs any damages due to a user's violation of any of the prohibited acts set out in the preceding paragraph, the user shall be liable to compensate the Company for such damages.

Article 11. Changes, Suspension, or Cancellation of the Content of This Website

The Company does not guarantee the completeness, accuracy, reliability, or usefulness of the content of the services provided on this website or the information that users obtain through or in relation to this website, and shall not be liable for any damages incurred by users as a result of the content of the services provided on this website or the information that users obtain through or in relation to this website.
In the following cases, the Company may change the content of this website or suspend or discontinue all or part of the provision of services on this website without prior notice to users, and in such cases the Company shall not be liable to users in any way.
(1) When regular or emergency maintenance is carried out on this website or when it is unavoidable due to renovation work on this website.
(2) When a Type 1 telecommunications carrier discontinues its telecommunications services
(3) If it becomes difficult to provide services through this website due to force majeure such as natural disasters, power outages, or war, or interference by a third party.
(4) If, for any other reason, the Company determines that it is necessary to change, suspend, or discontinue the content of this website for operational or technical reasons.

Article 12 Purchase of Products

1. Members can purchase products using the services of this website.
2. When a member wishes to purchase a product, they must do so in accordance with the ordering procedures specified on this website.
3. ■ Order and Conclusion of Sales Contract When a member places an order for a product on this website, an email containing the order details (hereinafter referred to as the "Order Completion Email") will be sent from our company to the member in the name of this website. A sales contract for this product will be concluded between the member and our company when this Order Completion Email reaches the member. Even if a sales contract has been concluded, if there are any unclear points or other concerns raised in the email exchanges that may raise doubts about the contents of the sales contract, our support center may contact the member by phone or other means to ask questions regarding order confirmation. In such cases, the contents of the sales contract will be finalized in accordance with the confirmed details once confirmation is complete.
When placing an order, please take note of the following points.
4. ■ Important points to note when placing an order ① Even after a sales contract has been concluded between the member and our company pursuant to paragraph 3 above, if it becomes clear that the sales contract was concluded due to a mistake, such as an incorrect price being displayed on our website, before the product is shipped, our company may, if there are special circumstances, contact the member before shipping the product and, after consultation, either present the price that our company had originally intended to display or a price that our company considers appropriate and ask for a change in the contract amount, or cancel the order and process a refund.Please note this.
② Please note that the colors of the images may differ slightly from the actual product depending on the settings of the member's monitor.
③ Product sizes may vary depending on the product, brand, fabric, design, etc.
5. If the member is unable to receive the product due to various reasons such as a long absence and the product is returned to our warehouse, the sales contract between the member and our company will be terminated without any procedures, and we will take measures such as refunding the purchase price or canceling the credit card payment process.
6. Ownership of all products purchased on this website will be transferred to the member at the time the product is delivered to the member by the delivery company designated by our company (the delivery method will be in accordance with the terms and conditions of each delivery company). Furthermore, if the product is lost due to the delivery company's intentional or negligent actions before arriving at the member's designated delivery address, our company will generally be responsible for the loss. However, even if our company receives a notification from the member that the product has not been received, if there is evidence in our company's or the delivery company's data processing that the product has been shipped and delivered to the member, after a thorough investigation, our company may not be able to assume responsibility. Thank you for your understanding.

Article 13 (Payment)

1. When purchasing products using this website, the payment method and means shall be payment by credit card in the user's name or by courier collect (cash on delivery). In the case of payment by credit card, the user shall comply with the terms and conditions of a separate agreement between the user and the card company.
2. In the event that a dispute arises between a user and a credit card company, payment agent, or other party regarding fees or other debts in connection with payments made by the user in relation to this website, the dispute shall be resolved between the user and the relevant party.

Article 14 (Shipping Fees)

1. Shipping costs for products purchased on this website are the responsibility of the user, except in the case of various campaigns, etc.

Article 15 Payment Method

The payment amount and payment method for services such as product purchases shall be in accordance with the application form and usage guide for each product. If the user pays by credit card, the user shall comply with the terms of the contract between the user and the credit card company. Furthermore, if any dispute arises between the user and the credit card company, etc., the parties involved shall resolve it between themselves, and this website shall not bear any responsibility whatsoever.

Article 16. Return and exchange of products

1. When your ordered product arrives, please open it within 7 days and check the ordered product and the delivery note. In the unlikely event that there is an initial defect (this refers to an obvious defect in the specifications or if the product you received is different from the product covered by the sales contract), we will promptly respond (refund), so please check the terms and conditions below, fill out the necessary information in the form or email, and submit it. We will cover the shipping costs for returns due to initial defects. In the case of an initial defect, please contact us here within 7 days of receiving the product. However, if any of the following conditions apply, we will not be able to accept returns or exchanges, even if you contact us within 7 days of receiving the product. Please be aware of this in advance.
■Cases in which returns and exchanges are not possible: ① If any of the enclosed items, such as the delivery note, catalog, shipping guide, or product tag, are missing when the product arrives. ② If the product has been worn or used, or has been soiled or damaged by the user. ③ If the return is due to the user's own reasons (the size does not fit, the color is different from what is shown in the image, the wrong order was made, etc.). ④ In the case of underwear, tights, socks, stockings, etc. (Due to hygiene reasons, returns and exchanges cannot be accepted.)
⑤ In the case of products with names or custom specifications requested by the user. ⑥ In other cases where there is no intention or negligence on the part of our company.
2. In addition to the above, even if we objectively determine that a return or exchange is inappropriate based on social standards, we will only exchange the product for the same product if the product is defective upon purchase. Exchanges for a different product are not accepted. If you wish to exchange for a different product (including a different color or size), please return the product and place a new order for the other product, even if it is an exchange for a defective product upon purchase.
3. Once you have requested a return, it cannot be changed to an exchange request.
4. Regardless of whether the product is good or defective, used or unused, if you return the product to us without contacting us in advance, we will not be able to provide any support. In such cases, please note that the returned product will be disposed of.
5. If the item you wish to exchange is out of stock, we will arrange for it to be exchanged as soon as possible. However, please be aware that there may be delays in the arrival of the item at our company and it may not be possible to exchange it in time for your desired exchange date.
6. After receiving your request, we will check the stock of the product you wish to exchange, but it may not be possible to provide it due to reasons such as it being sold out or discontinued. In such cases, we will accept your return or refund. (We will notify you by email after checking the stock.)
7. Please note that once a sales contract has been concluded, we will not accept cancellations of orders due to the user's convenience unless there are special circumstances.
8. All inquiries regarding returns and exchanges must be made by email. Inquiries are only accepted via the inquiry page on our website. Please note that as we are an online store, we do not handle inquiries, returns, or exchanges via telephone or fax.

Article 17 Cancellation of the sales contract

1. In the event of any of the following circumstances, our company may cancel the sales contract with the user even after the order completion email has been sent.
(1) If you have ordered a product that has not been restocked for a long time or a discontinued product (including cases where a similar situation occurs after placing an order).
(2) When an order for limited items exceeds the quantity limit (available quantity)
(3) If you order an item that is out of stock
(4) If the user does not receive the product and does not respond to a reasonable period of notice (including a delivery company's missed delivery notice) sent by us or the delivery company (approximately seven days from the date of initial delivery, depending on the delivery company's storage period), or if the user does not respond to a phone call from us.
(5) If there is a significant error in the displayed price of the product.
(6) If it is determined that the user's personal information is false
(7) If the User falls under any of the prohibited acts set forth in Article 10 of these Terms of Use.
(8) In addition to the above, if the Company deems it appropriate based on socially accepted rational reasons.
2. If the Company cancels the sales contract with the User based on the preceding paragraph, the Company will refund the payment made by the method specified in Article 18. Furthermore, the Company shall not be liable for interest on the returned amount or for any obligation to compensate for damages in the event of such cancellation.

Article 18 Refunds

1. When we return the purchase price to a user due to a returned product, the method of return (receipt) will be one of the following. We do not accept refunds by other methods such as registered cash mail.
(1) Cancellation of credit card payment
(2) Cash bank transfer
2. Depending on the user's receipt method, you may be required to take action yourself to receive the refund. In this case, if we complete preparations for the refund and notify you of this, but you do not receive the refund, our refund obligation to you will expire one year from the date of the final notice. As a general rule, we do not accept refunds by bank transfer. However, if you request a refund and we determine that special circumstances make bank transfer unavoidable, we may return the payment by direct transfer to your account (but only if the account is in your name). In such cases, if we are unable to return the payment due to an error in the account number or other information required for the transfer received from you, we will notify you again. If we do not receive a response from you, our refund obligation to you will expire one year from the date of the final notice.
3. In addition to cases of returns, if ① we have received an excessive amount of payment from the user due to reasons such as an error in the product price display, or ② there are special circumstances such as the Company being unable to deliver the product to the user due to reasons such as a shortage of stock, we will refund to the user part of the payment (the excessive amount received in case ①) or all of the payment (in case ②). Even in these cases, if we complete preparations for the refund and notify you of this, but do not receive any response from the user, our refund obligation to the user will expire five years from the date of the final notice.
4. Refunds will be processed after we confirm that the returned product has arrived at our logistics center.
5. Please note that it may take more than 10 days for the refund to be processed due to the opening hours of financial institutions.
6. If you return all of the defective products in your order, we will refund the full amount, including shipping and handling fees. If you purchase multiple products and return only some of them because they are defective, shipping and handling fees will not be refunded.
7. Only the product price will be refunded. Bank transfer fees will be borne by our company.
8. The provisions of this and the preceding article constitute the entire guarantee that our company provides to users regarding products purchased on this website, and unless otherwise specified in these terms and conditions, our company shall have no other responsibility to users regarding product replacement, repair, etc.

Article 19 Management of Information

If we deem it necessary to do so, we may delete any content transmitted (sent) through this website or change the location of the content posted on this website. This right to delete content on this website also includes the right to delete any content that violates these Terms of Use or that we deem problematic for this website.

Article 20. Changes, Suspension, or Cancellation of the Contents of this Website

In the following cases, we may change the content of this website or suspend or discontinue the provision of this website in whole or in part without prior notice to users.
(1) When we carry out regular or emergency maintenance of this website or when construction work is unavoidable.
(2) When a Type 1 telecommunications carrier suspends or terminates its telecommunications services.
(3) When it becomes difficult to provide services through this website due to force majeure such as natural disasters, power outages, or war, or interference by a third party.
(4) Any other case where, regardless of the reason, the Website determines that it is necessary to change, suspend or discontinue the content of the Website for operational or technical reasons.
If the Company deems it necessary, it may suspend or terminate the user's use of this website without prior notice to the user.
The Company shall not be liable for any damages incurred by users due to the content changes, suspension or cancellation set forth in Paragraphs 1 and 2 of this Article.

Article 21 Disclaimer

1. Our company will be exempt from liability by processing business in accordance with the user's registration details. We will not be held liable for any damages incurred by the user or a third party due to the user's registration details being inaccurate.
2. If the Company has an obligation to notify a user, the Company will be deemed to have fulfilled that obligation by sending a notification to the email address that the user has registered in advance, or by delivering the product to the address specified by the user when purchasing the product.
3. Regardless of the legal basis for the claim, under no circumstances shall the Company be liable for any damage, loss, disadvantage, etc. related to the use of the services on this website or the products sold through said services, other than as set forth in these Terms and Conditions.
4. The Company shall not be liable for any damages incurred by users as a result of their inability to use the services on this website.
5. If a user causes damage to another user or third party by using the services on this website, the user shall resolve the matter at his/her own responsibility and expense, and shall not cause any inconvenience, impact or damage to our company.
6. If a member user changes their password, the Company shall be exempt from liability if the change is made in the manner specified on this website.
7. Users are responsible for the costs associated with installing the computer equipment and communications equipment necessary to use the services on this website, as well as any telephone charges, LAN usage fees, and application fees incurred in using said services.
8. Users shall use the latest version of Microsoft Edge, Safari, Firefox, or Chrome as the browser used to access the services on this website.
If problems such as incorrect screen display occur due to the use of a browser other than that specified by our company, we will not be held responsible or answer any questions.
9. We cannot guarantee the completeness, accuracy, reliability, or usefulness of the content of this website or the information users obtain through or in connection with this website. Furthermore, we cannot guarantee that the products listed on this website are in stock, and we cannot promise that we will provide the products you order. Furthermore, the prices, specifications, release dates, etc. of all products listed on this website are subject to change without notice. We are not responsible for any trouble, loss, or damage arising from the information listed on this website or from the use of this website. Furthermore, we are not responsible to users for the following, regardless of the reason, cause, nature, or consequences of such damage:
(1) Any damages arising from inaccuracies, errors, or leaks of information provided on this website, or any damages arising from access to or failure to access this website (including virus infections, etc.)
(2) Any damages arising from the interruption or cessation of operation of this website.
(3) Any damages resulting from alteration of information provided on this website due to intrusion by a third party.

Article 22 Compensation

Any dispute arising from or related to the user's use of this website, the user's violation of these terms and conditions or other provisions, or the user's infringement of the rights of a third party shall be resolved at the user's expense and responsibility. Furthermore, if the Company incurs expenses or pays compensation in connection with such dispute, the user shall bear such expenses or compensation.

Article 23 Various advertisements on this website

This website will occasionally display various advertisements and banner links, including advertisements for companies other than our company. Please direct any inquiries regarding these to the companies listed. Furthermore, we will not be responsible for any damages incurred by the advertised links from this website. As these are outside the scope of support from this website, you will be subject to the terms and conditions of each linked site.

Article 24 Agreed Jurisdiction Court

1. In the event of a dispute between a user and our company, both parties shall attempt to resolve the dispute in good faith. If a resolution is difficult and litigation becomes necessary, the Tokyo District Court or the Tokyo Summary Court shall be the exclusive court of first instance for any litigation between the user and our company, depending on the amount of the claim.
2. If a User is obligated to pay damages due to non-payment of the purchase price or other violation of these Terms and Conditions, and the Company employs an attorney to collect the damages, the User shall be responsible for all attorney fees incurred in the collection.
3. If the User becomes liable for damages due to non-payment of the purchase price or other violation of these Terms and Conditions by the User, and the Company requests an attorney to collect the claim, the User shall also be responsible for the attorney's fees.

Article 25 Governing Law

The interpretation and application of these Terms and Conditions shall be governed by Japanese law.

Article 26 Inquiries

All questions, requests, and opinions regarding this website, etc., regarding these terms and conditions, should be sent to the email address below. Please note that we do not respond to inquiries by phone or fax.
info@noma-t.com